Frequently Asked Questions
Everything you need to know about your Petshop.PH order.
How long does shipping take within the Philippines?
For Metro Manila orders, expect delivery within 2-3 business days. For provincial orders, shipping typically takes 5-7 business days via our local courier partners.
What payment methods do you accept?
We accept GCash, Maya, Dragonpay, major credit cards (Visa/Mastercard), and Cash on Delivery (COD) for nationwide orders.
Can I return or exchange an item if it doesn't fit?
Yes, we offer a 7-day return and exchange policy. Items must be in their original condition with tags attached. Please note that for hygiene reasons, certain accessories may be non-returnable.
How do I track my order status?
Once your order has been dispatched, you will receive an email and SMS notification containing your tracking number and a link to the courier's tracking portal.
Are your products locally made or imported?
Petshop.PH features a curated mix of exclusive locally designed apparel and high-quality imported fashion pieces to ensure a wide variety of styles.
What should I do if I receive a damaged item?
We apologize for the inconvenience. Please contact our support team at [email protected] within 24 hours of receipt with photos of the damage, and we will arrange a replacement immediately.